Introduction

Welcome to FRENZ Recruitment & Immigration website. We are also known as FRENZ International 1995 Ltd.

These Terms of Services (‘Terms’) governing you as the person visiting, accessing the content and using the services provided within.  By accessing our using our website (‘website’, ‘site’) , you agree to comply with and be bound by these Terms

These Website Terms of Use are in addition to, and not a substitution for, any Recruitment Contract for Service/Agency Agreements and/or Immigration Service Agreements

1. Services

• Recruitment Services
  • We provide recruitment services to connect job seekers with potential employers. Our Services include job postings, resume submissions, and recruitment consultations.

• Immigration Services
  • We offer immigration advice and assistance, including visa applications and consultation services.

2. Use of the Site

2.1 General
As part of our business, FRENZ provides you access to our website in order to assist you in your efforts to secure employment or employees and offers you a range of specialist immigration services.  The content of the site is comprised of a variety of information and resources. Content includes but isn’t limited to textual, graphical, data, video, audio, images or like materials which can be downloaded or copied from, or uploaded to, this site

Additionally, through the site, we utilise forms in order to obtain the information required to complete immigration services

2.2 Acceptable Use

You warrant that you will not use the Site

1. for, or to encourage, any unlawful purpose;
2. to post or provide information on the Site which is inaccurate, incomplete, misleading or false (including, but not limited to, information about yourself, your business and/or your eligibility to work in New Zealand or in which you misrepresent your relationship with FRENZ);
3. to post or transmit on the Site any libellous, abusive, threatening, harmful or otherwise objectionable material.

You agree that you will not

1. post or transmit on the Site any material which contains any virus or other disabling devices which interferes or may interfere with the operation of the Site; or which alters or deletes any information which you have no authority to alter or delete; or which overloads the Site by spamming or flooding it.
2. use any device, routine or software to crash, delay, or otherwise damage the operation of this Site. You further confirm that you will not take any action that affects FRENZ Recruitment’s reputation or that threatens others.
3. Infringe of the rights of others, including intellectual property rights.

2.3 Termination

We may, at our absolute discretion, deny you access to the Site (which may include any of the services or information available through it) or any part of it at any time without explanation, or liability for any loss expense or cost whatsoever or howsoever incurred by you or any third party associated with you.

As the services on the Site are made available to users and employers immediately, you do not enjoy any cancellation or “cooling-off” rights in relation to these Terms of Use.

3. Intellectual Property

3.1 Ownership

All content on our Website, including text, graphics, logos, images, and software, is the property of FRENZ Recruitment & Immigration or its licensors and is protected by intellectual property laws. You may not use, reproduce, modify, or distribute any content from our Website without our prior written consent.

3.2 User-Generated Content

If you submit any content to our Website, including resumes, cover letters, comments, reviews, or other materials (“User Content”), you grant us a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such User Content throughout the world in any media. You represent and warrant that you own or have the necessary rights to submit the User Content and that such content does not violate these Terms.

3.3 Intellectual Property Rights

All of the content, unless otherwise stated, contained on or comprising the Site is the copyright of FRENZ.  All trademarks, logos, software or any other or any other of its intellectual property rights are the exclusive property of FRENZ Recruitment.

• Unless you have express written permission from FRENZ Recruitment, you may not download, copy or print any of the pages of the Site except for your own personal use, and provided you keep intact all copyright and proprietary notices.
• No copying or distribution for any business or commercial use is allowed including but not limited to our Agency Placement Contract.
• No framing, harvesting, “scraping” or other manipulation of the content of the Site is permitted.
• You agree not to attempt to decipher, disassemble, reverse engineer or modify any of the software, coding or information comprised in the Site; nor will you post to the Site any material which infringes any intellectual property rights of any third party.

4. Information Management, Protection & Disclosure

4.1 Privacy

FRENZ adheres to New Zealand Privacy Act 2020 and to the Immigration Advisor Authority and is compliant with GDPR. You can see our Privacy Policy appended below.

4.2 Collecting & Usage of Information

FRENZ collects or may collect four types of data:

1) Visitor information derived from web traffic analytics and viewed at an aggregate level where no personal identifying information is visible or used. Visitor information is used to help guide improvements in site content and communication.

We will not disclose individual names or identifying information. All data of this type will be in aggregate form only.   We may share this kind of aggregate data with selected third parties to assist with these purposes. We also collect data that you voluntarily enter in order to receive a service, have access to content or email us through a contact form.  We process, hold and maintain this personal data in accordance with our Privacy Policy (see Privacy Policy section below).

2) Personal information which is voluntarily submitted through application, content sign up or contact forms in order to utilise our services, engage with us or gain access to content. The information is used to provide you the service you request through application as well as providing you with related content you may find useful or of interest.

3) Online Payment confirmation inclusive of payer name and card holder name, email address, type of card used, card expiry date and partial card number. The information is used for both payer and FRENZ as proof of payment has been paid so that services may be provided.

4) Immigration Related Information – In order to provide immigration services for which you’ve engaged, or seek to potentially engage, FRENZ, you may be asked to provide pertinent information through forms, accessed through the Site.

4.3  Storing & Safeguarding Your Information

• Website visitor information is accessed through a FRENZ password protected Google Analytics account and based on Google security standards and systems.
• Personal information you provide to us through online forms or in the course of business with us is removed from the website and held on secure privately held FRENZ servers or on a third party recruitment database provider, called JobAdder. You can access their data management and protection statement HERE https://jobadder.com/trust-centre/
• Online Payment information is managed by Windcave, a third party payment gateway. Information is managed in accordance with PCI security standards Here https://www.pcisecuritystandards.org/ and per their privacy statement. https://sec.windcave.com/pxmi3/privacy-policy  We have no access to your personal card details.
• Immigration related information obtained via your completion of web based forms are password protected and information you provide is removed from the site within 2 days upon which the information is retained on a secure FRENZ database.

Confidentiality is maintained in accordance with IAA Code of Conduct.

4.4  Disclosing Your Information

The information you provide to FRENZ is primarily kept for the sole purpose of providing you services you request or information that may be of interest.  There may be cases when your information is disclosed, including:

• When your actions breach, or are suspected of breaching, NZ law or our Terms of Use;
• When database information is required as part of technical, system or service issue resolution or improvement. In these cases, any 3^rdparties are bound by our confidentiality agreements which prohibits disclosure or use of your data outside the scope of the work;
• When required to undertake a service for which you’ve engaged us;
• In the event that FRENZ may partner, merge or sell all or part of their business. In this case, you will be notified.

4.5 Access to your information

FRENZ will take reasonable steps to ensure that the information is correct, current and complete and safeguarded.

You are entitled to obtain confirmation from us that we hold personal information about you and you can request access to that personal information by contacting us.  Your request will be honoured if the information is readily retrievable.

You are also entitled to request a correction to that information if you believe it to be incorrect.  If the correction is not made, we will provide a correction statement attached to the information.

5. Indemnification

5.1 Site Information

The information contained on this Site including information regarding salaries and accommodation are given on good authority with our clients and FRENZ uses all reasonable efforts to ensure that it is accurate and up to date. However, FRENZ gives no representation or warranty in respect of such information and all such representations and warranties, whether express or implied, are excluded, and you waive your right to reply upon the same in any way.

5.2 Links to or from other Sites

As a convenience to users, this Site contains links to external websites and you may be offered a number of automatic links to other sites, which may be of interest or use to you.

We accept no responsibility for or liability in respect of the content of those sites. FRENZ Recruitment should not be taken as having reviewed or approved such sites or their contents, nor does it warrant that any links to such sites work or are up to date. The use of any such links is entirely at your own risk. Any third parties wishing to link to our Site may do so provided links are to the home page of the Site only and provided we are notified in advance by email to frenzwebsite@frenz.co.nz

5.3 Security and Passwords

You may be required to register and login via a user name and password gain access to certain site pages, information and/or features.

You are solely responsible for the security and proper use of the password, which should be kept private and confidential at all times and not disclosed to anyone.

You must notify us immediately if you believe that your password is in the possession of someone else or if it may be used in an unauthorised way. We accept no liability for any unauthorised or improper use of disclosure of any password.

5.4 Changes to or temporary unavailability of the Site

Every effort is made to keep the Site up and running smoothly and fault-free.
However, FRENZ Recruitment takes no responsibility for, and will not be liable for, the Site being temporarily unavailable for reasons of maintenance / improvement, or due to technical issues beyond our control.

We may change, suspend or discontinue any aspect of the Site at any time, including the availability of any of the Site features, databases or content.

6. Limitation of Liability

To the fullest extent permitted by law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from:

• Your use of or inability to use our Services
• Any unauthorized access to or use of our servers and/or any personal information stored therein
• Any interruption or cessation of transmission to or from our Services.
• Any bugs, viruses, trojan horses, or similar that may be transmitted to or through our Services by any third party.
• Any errors or omissions in any content or for any loss or damage incurred as a result of the use of any content posted, emailed, transmitted, or otherwise made available through our Services.
• You agree fully to indemnify us and keep us fully indemnified against all costs, expenses, claims, losses, liabilities or proceedings arising from use or misuse by you of the Site.

7. Variations of Terms

FRENZ may amend these Website Terms of Use at any time by posting amended Terms of Use to the Site. FRENZ may endeavour to notify you of any material changes at their sole discretion; however, you will be deemed to have agreed to the amended Terms of Use when you next use this site following any amendment.

8. Governing Law and Dispute Resolution

Your use of the Site and downloads from it, and the operation of these terms and conditions, shall be governed in accordance with the laws of New Zealand.

9. Who to Contact and How

Please send any queries or concerns about the treatment of your data in relation to the Privacy Act 2020, in writing to FRENZ via:

• Email FRENZ ; or,
• Mail to FRENZ Recruitment 8 Adelaide St, Auckland, 1010

For more information on the Privacy Act 2020 you can access the guide here or, for enquiries/complaints, you can call 0800 803 303.

In case of any query regarding the information on this web site, please contact us at 0800 891 314

Introduction

Welcome to FRENZ International 1995 Ltd t/a FRENZ Recruitment & Immigration (“we,” “our,” “us”). We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website https://www.frenz.co.nz in accordance with New Zealand’s Privacy Act 2020 and the European Union’s General Data Protection Regulation (GDPR).

2. Information We Collect

2.1 Personal Data

We may collect the following types of personal and/or company data from you:

• Contact Information: Name, email address, phone number, and mailing address.
• Account Information: Username and password.
• Profile Information: Preferences, interests, and feedback
• Usage Data: Information about how you use our website, products, and services.
• Service Related Information – Personal and/or company information obtained by you for the purpose of providing immigration & recruitment services

2.2 Non-Personal Data

We may collect non-personal data, including:

• Technical Data: IP address, browser type, operating system, referring URLs, and other similar information.
• Aggregated Data: Statistical or demographic data for any purpose.

2.3 How We Collect Information

We collect information from and about you through:

• Direct Interactions: When you fill out forms, subscribe to our newsletter, make a purchase, or contact us.
• Automated Technologies: Through cookies, server logs, and similar technologies as you interact with our website.
• Third Parties or Publicly Available Sources: From analytics providers, advertising networks, and search information providers.

2.4 How We Use Your Information

We use your information for the following purposes:

• To provide and manage our services and products.
• To manage our relationship with you, including notifying you of changes to our services or products
• To process transactions and manage payments
• To improve our website, services, and customer experience.
• To send marketing communications, if you have opted in to receive them.
• To comply with legal obligations and protect our legal rights.

3. Legal Basis for Processing (GDPR)

Under the GDPR, we process your personal data based on the following legal grounds:

• Consent: Where you have given consent to the processing of your personal data for one or more specific purposes.
• Contract: Where processing is necessary for the performance of a contract with you.
• Legal Obligation: Where processing is necessary for compliance with a legal obligation to which we are subject.
• Legitimate Interests: Where processing is necessary for our legitimate interests or those of a third party, provided your interests and fundamental rights do not override those interests.

4. Disclosure of Your Information

We may share your personal data with:

• Service Providers: Third-party vendors who provide services on our behalf, such as payment processing, data analysis, and email delivery.
• Business Transfers: In the event of a merger, sale, or acquisition, your information may be transferred to the new owner.
• Legal Requirements: If required to do so by law or in response to valid requests by public authorities.

5. International Data Transfer

We may transfer your personal data to countries outside of New Zealand and the European Economic Area (EEA). When we do so, we ensure that appropriate safeguards are in place to protect your data, in accordance with the GDPR and New Zealand’s Privacy Act 2020

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, use, or disclosure. However, no internet transmission is completely secure, and we cannot guarantee the absolute security of your data.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements.

8. Your Rights

Under the GDPR and New Zealand’s Privacy Act, you have the following rights:

• Access: The right to request access to your personal data.
• Correction: The right to request correction of any inaccurate or incomplete personal data.
• Deletion: The right to request the deletion of your personal data under certain circumstances.
• Restriction: The right to request the restriction of processing your personal data.
• Data Portability: The right to request the transfer of your personal data to another party.
• Objection: The right to object to the processing of your personal data under certain circumstances.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and we will notify you of any significant changes.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

FRENZ International 1995 Ltd t/a FRENZ Recruitment & Immigration

8 Adelaide St, Auckland CBD, Auckland New Zealand 1010

frenzwebsite@frenz.co.nz

+6493033505