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Answers to Frequently Asked Questions on FRENZ Select Recruitment Services

Who creates the ads?

FRENZ recruitment team create this. In saying this, we will ensure that the ads are matching your requirements, the industry standards, are appealing to potential candidates as well as secondary requirements like INZ standards.

What is the process?

Upon receipt of your job description, we’ll:

• review and consult with you on the ideal candidate and key parts of the role’s duties and skills/requirements and benefits to highlight.
• discuss the company culture, unique elements of the company culture/brand and benefits of the role by which to attract the candidates.
• agree target audience – location, demographics, etc.
• and, if the ad is to also (potentially) be used for an Immigration NZ Job Check, we’ll draft it with the required inclusions.

From this, provide you with a recommended media schedule along with costs.  Upon agreement, we’ll provide you with the ad copy for you to review and approve.

Who owns the ads and the responses?

As the service is to produce candidate applicants, determination of their suitability will reside with you and thus you own the ad and the responses.

Where will the ads run?

They will run in the media you approved for the time you’ve agreed

How much will they cost?

They will run in the media you approved for the time you’ve agreed

What happens to the applicants?

The applicants go directly to you either through the media applicant engine or forwarded, untouched, by us to your designated email.

What if there are no respondents?

If the ad isn’t delivering any applicants after a week, we can review the copy and the placement and agree changes. Analyzing and considering the reasons for a response rate is part of our service.

What is the benefit of this?

Outsourcing vetting services to expert recruitment consultants allows companies to ensure job candidate documents are thoroughly evaluated for authenticity and alignment with CV claims- saving time, streamlining the hiring process, and boosting confidence in hiring decisions.

What is the process of vetting a candidate?

We begin by reviewing the role requirements and consulting with you to identify any specific needs.

Next, we send a formal request for the required documents and, upon receipt, assess them for currency, completeness, and authenticity. For candidates needing visas, FRENZ licensed advisers can review the documents to ensure alignment with role requirements under the Job Check.

Throughout the process, we maintain communication with the candidate, requesting any missing or higher-quality documents and addressing any questions about the provided materials. Once the vetting standards are met, we compile the final documents for submission.

How many will you vet with this service?

FRENZ will vet up to 5 candidates for this role per service engagement.

What do you need to be able to vet?

Following consult with you, we’ll need the role’s:

• position description,
• contact details,
• copy of the CV

To vet, we’ll need to understand the role and agree the specific documents you require as well as any particulars to watch for. Upon which, we’ll email the candidates with the process and time for completion per your requirements.  Within the process, we’ll periodically update you as to progress and any questions we may have or encounter from the candidate which we’re not able to answer.

As part of this, we’ll also do an online check to ascertain any inconsistencies from CV / claims made to you on experience and skills to you.

What will we receive back?

We’ll provide you with the documents as well as any areas where we’ve identified potential inconsistencies against CV, questionable and/or missing documents.

What is the timeline for the process?

Interview / Assessment

With this service, our team saves you valuable time, with a thorough, tailored interview designed to ensure only the most promising candidates progress to the next stage based on their skills, career aspirations, and cultural fit.

What is the benefit of this?

As this is a core part of our business, performed by our experienced consultants, you can trust that the time you save by not doing it yourself will result in key information that will allow you to make an informed decision on whether devoting more time and resources to a candidate is likely to pay off, whether the applicant isn’t what you’re looking for or if there are areas that need to be further probed with the candidate.

What is the process for this?

After reviewing the job’s position description, we will consult and collaborate with you to refine the specific questions and highlight any particular areas on which you’d like to focus.

Based on this, we’ll marry this with our interview structure and return for your approval upon which we’ll schedule and complete candidate interview.

As part of this, we’ll also do an online check to ascertain any inconsistencies from CV / claims made to you on experience and skills to you.

What do you need to be able to interview a candidate?

We’ll need you to brief us so that we are familiar with the position and particular characteristics of the candidate that determine suitability for the role and fit with the team and company culture, e.g., soft qualities.

Practically, we need their contact details. and a copy of their CV.

What will we receive back?

We’ll provide with you a recording of the interview as well as our assessment.  This will include answers to your questions along with any insights we can offer.

What is the timeline for the work?

What is the benefit of this?

As a final step in the hiring decision, these tasks provide insights to help ensure the candidate have the right experience and qualities needed for the role by verifying claims they’ve made in experience and skills as well as reliability and character.

The criminal check will identify a potential legal or safety risks associated with hiring the candidate which will help protect the reputation of the business as well as avoiding a bad hire.

Additionally, for international candidates who require police clearances as part of their visa application, prompting and guiding them through this process as required by INZ can help expedite the process while also identifying any potential issues that may hinder the application.

What is included?

This includes a reference check with your nominated candidate referee and a criminal check – for New Zealanders, this will be via Ministry of Justice and, for overseas, INZ aligned police clearance for the national country and for any in which the candidate has lived for more than 5 years.

What are you assessing in the reference check?

In a candidate reference check, we assess the candidate’s past job performance, reliability, work ethic, and relevant skills. We also verify their qualifications and gain insights into how they collaborate with others, ensuring they align with the role’s requirements and company culture.

What if you can’t get in touch with the referee/ they don’t respond?

Immediately upon receipt of the various referee contact details, we will attempt to schedule the interview.

If we’ve had no response within 24 business hours, we’ll recontact and look for other means of contact, e.g., Facebook or Linkedin profile contact.

• failing a response within another 48 business day hours, we’ll alert you that we’ve been unable to contact and ask for the candidate to attempt to re-engage with the referee themselves, provide another means of contact and/or another reference.

What if the candidate is not a NZ citizen?

Reference checks will be undertaken as usual regardless of the referee’s location.

For criminal checks, at least one police clearance is required for an immigration application, based on the amount of time in countries other than their own.  As part of this service, we will ensure, through our Licensed Advisers, that they have formal instructions and undertake application for their potential employment in New Zealand.

Can you guarantee that reference & background checks will identify all issues and align with the candidate’s true character and experience?

With our extensive experience and high volume of document vetting, we are more likely to identify information that is most relevant to you; however, there are many variables beyond our control. which makes a guarantee impossible.

We guarantee that our checks will increase the background understanding of a candidate for your organisation.

What is the process & timeline for the work?

Who performs this work?

The work is undertaken by our highly experienced recruitment consultants who are specialised across an array of industries. Supporting them are our Licensed immigration advisers, where applicable.

How is this charged/payable?

Because we move quickly with these services, payment for the services is required when we are engaged to undertake the work.

What is the turnaround time for the work?

Understanding the importance to keeping momentum in the hiring process, each service has an aggressive target turnaround time. In general terms we are delivering results within days, but can potentially deliver in hours, depending on the task and subject to the timely provision of the necessary information and responsiveness of involved parties.

Where there is extra urgency to your requirement, we will attempt to shorten the timing even more so.

How do we know you keep the information private and that we own the IP? What do you do with the data?

We have agreements that ensure that expectations are clearly stated and agreed on before we engage. In simple terms: If you paid for it, you own it.  All information will be provided back to you and any involved party will not be further contacted without your permission/direction.

Any information you provide to us in the course of the service work will be kept in confidence and protected in our service database.

What if the work isn’t completed to our satisfaction?

We you engage us for a service, we undertake a consult with you to thoroughly capture and understand the information you provide to allow us to successfully fulfill our service to you. A good result will require clear expectations and communication by all parties throughout the process.

However, where mistakes happen, we own and learn from them. Where you feel our work falls short of expected deliverables, you can let us know and we will discuss remedies for you.